We want you to be completely satisfied with your purchase! If you are not happy with your order, you may request a refund under the following conditions:
Eligibility for a Refund
Refund requests must be made within 30 days from the date of purchase.
The item must be unused, unopened, and in its original packaging.
The item must be in new condition with no damage.
How to Request a Refund
Contact our support team at info@nelzhtea.com with your order number and reason for the refund.
If eligible, we will provide return instructions.
Once we receive and inspect the item, we will process your refund.
Non-Refundable Items
Opened or used items.
Items damaged after delivery.
Digital products, gift cards, or final sale items.
Refund Processing Time
Approved refunds will be processed within 5–10 business days to the original payment method.
Shipping fees are non-refundable.
If you have any questions, feel free to contact us at info@nelzhtea.com.
